Contact Us

We are always happy to assist you.

Whether you have questions about a product, need help with an order, would like shipping information, or require assistance with a return or refund request, our customer support team is here to help.

Customer Support Information

Nordlyra

Address: 7336 Av. des Picas Québec, QC G1G 4R4 Canada

Phone: (514) 224-7737

Email: [support@nordlyra.space](mailto:support@nordlyra.space)

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed

Response Times

We aim to respond to all customer inquiries within 24–48 business hours.

Order Support

For faster assistance, please include the following information when contacting us:

• Full Name
• Order Number
• Email Address Used During Purchase
• Description of Your Inquiry

We appreciate your trust in Nordlyra and look forward to helping you and your pets enjoy a smooth shopping experience.