Refund policy

Last Updated: June 2026

At Nordlyra, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.

Eligibility for Returns

To qualify for a return:

• The item must be returned within 30 days of delivery.
• The item must be unused or gently used.
• The item must be returned in its original condition whenever possible.
• Proof of purchase may be required.

Free Returns

Nordlyra provides free return shipping for eligible orders worldwide.

Refund Process

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Non-Returnable Items

Certain personalized, customized, clearance, or final-sale items may not be eligible for return unless defective or damaged.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photographs and order details.

Order Cancellations

Orders may be canceled before shipment. Once an order has been processed or shipped, cancellation requests may not be possible.

Contact

[support@nordlyra.space](mailto:support@nordlyra.space)